Terms, policies and legal notices.

These terms govern access to and use of the Qota platform, a product of Metrrik (“Metrrik”, “we”). By creating an account or subscribing, you, the client organization — union, local, federation, central council, confederation or other organization (“the Client”, “you”) — accept these terms in full and without reservation.

Qota is an application open to any organization. It is designed and specialized for the bookkeeping of CSN-affiliated unions, which describes the audience it serves and not any institutional attachment: see section 02 — Independence and per capita, which forms an integral part of the agreement.

Qota is bookkeeping software. It produces entries, financial statements and reports from the information you enter, the settings you configure and the files you import. The quality of what comes out depends entirely on what you put in.

Qota is neither an accounting firm, nor an auditor, nor an advisor. In particular, the service is not an audit, review or compilation engagement; the financial statements it produces are neither certified nor signed by a professional. The service provides no accounting, tax, legal or union-governance advice, does not guarantee that your books comply with applicable accounting standards or with your own constitution and by-laws, calculates no payroll or source deductions, and files no tax returns. Your external auditor’s mandate, and responsibility for the accuracy of your data, remain entirely yours.

Assistive features — automatic bank reconciliation, matching suggestions, statement imports, proposals produced by automated processing or artificial intelligence — generate proposals subject to your validation. None of them approves, records or transmits anything without a human action on your part.

Cheque printing uses your own pre-printed forms: alignment, compliance with your financial institution’s requirements, custody of blank forms and monitoring of issued cheques are your responsibility. Qota prints no MICR line and certifies no format with any bank.

Qota does not connect to any bank account: bank data enters the service solely through files you provide. Qota verifies neither the authenticity nor the completeness of those files.

Each client organization has its own dedicated workspace. Three roles structure access: Owner, Administrator and Member. On top of that, a per-module permission with three levels — no access, read, write — refines what each person can do.

You are solely responsible for the credentials of the people you invite, for removing their access at the end of their term, and for all actions taken from their accounts. We strongly recommend enabling two-factor authentication for Owner and Administrator accounts: compromised access to those roles exposes your banking details, your suppliers and your payments.

Access is suspended in the event of prolonged inactivity exceeding twelve (12) months, or non-payment at the due date after two reminders spaced at least fifteen (15) days apart. During a suspension for non-payment, viewing and exporting your data remain possible.

Qota does everything it can to keep the service continuously available. Scheduled maintenance windows are announced in advance and, wherever possible, scheduled outside North American business hours.

The service is provided as is: it carries no quantified availability commitment, no warranty against interruption, error or data loss, and no service credits. Regular infrastructure backups are taken for continuity purposes; they are not an archiving service for your benefit and do not relieve you of exporting and keeping your own copies (article 1.6).

You undertake not to bypass the audit trail, not to upload illegal content or content infringing the rights of third parties, not to subject the platform to unauthorized load or penetration testing, not to resell or make the service available to third parties outside your organization, and not to store payment card data or health data in it.

You warrant that you hold the rights and consents required for the information you put into Qota, in particular information about your members, and you indemnify us against any third-party claim arising from content you have entered or from use of the service contrary to this article.

Your data belongs to you. We do not sell it, do not disclose it to any third party for commercial purposes, and do not use it to train artificial intelligence models. We process it solely to provide, secure and operate the service.

You may export your data at any time from the interface, in open formats. Should the service be discontinued, we will inform you with reasonable notice and keep export available throughout that period.

Fees are billed per organization — not per user — and expressed in Canadian dollars (CAD), plus applicable taxes. Billing is monthly or annual, at your choice; annual billing covers twelve (12) full months paid at once, with no discount, as an administrative simplification.

Upgrading a plan or adding an optional module takes effect immediately and is billed pro rata for the remaining cycle; downgrading a plan or removing a module applies at the end of the current billing cycle. Amounts already paid are non-refundable, except where mandatory law provides otherwise.

You may terminate at any time from the interface, with termination taking effect at the end of the current billing cycle. Your data remains available for export for a reasonable period after termination, so you can export it or reactivate your account.

Prices may change with at least thirty (30) days’ notice by email; the change applies from the following billing cycle and you may terminate before it takes effect.

The service evolves: features are added, changed or removed. Optional modules can be enabled and disabled individually; disabling a module removes access to it without erasing the data already entered.

Some features may be offered as a preview or early version, labelled as such: they are provided without warranty of any kind, may be changed or withdrawn at any time, and must not be used as the sole basis for a legal or statutory obligation. No feature announced as forthcoming constitutes a contractual commitment to deliver on a given date.

Except in cases of gross negligence or willful misconduct, Metrrik’s total liability under the agreement is capped at the amount of fees paid by the Client during the twelve (12) months preceding the triggering event. Indirect damages, loss of business, loss of data, reputational harm and loss of opportunity are excluded.

Excluded from our liability in particular: the consequences of inaccurate, incomplete or outdated data that you entered, imported or configured; the consequences of an incorrect rate, calculation base or due date (see section 02); penalties, interest or sanctions imposed by an authority, a financial institution or a union organization; and the acts of third parties, including the unavailability of an infrastructure provider.

Accounting errors. The entries, financial statements and reports produced by Qota reflect the information entered and the settings configured by the Client’s users. Any accounting errors that follow — posting to the wrong account, an inaccurate amount, the wrong fiscal year or period, incorrect settings, an omitted transaction — are the Client’s sole responsibility. Metrrik cannot be held liable for those errors or their consequences, including where they are raised or challenged by an external auditor, an oversight committee, a union organization, a financial institution or a public authority. Metrrik takes no part in any audit, review or compilation engagement and does not answer to one on the Client’s behalf (see section 1.2).

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Québec law, in particular liability arising from bodily or moral injury, or from intentional or gross fault.

We may amend these terms. Any material change is notified by email to active users at least thirty (30) days before it takes effect; continued use of the service after that date constitutes acceptance.

Metrrik may assign the agreement as part of a reorganization, merger or transfer of assets, provided the assignee is bound by the same obligations. You may not assign the agreement without our prior written consent.

Neither party is liable for a failure caused by an event beyond its reasonable control: natural disaster, major telecommunications or cloud infrastructure outage, large-scale cyberattack, labour dispute, act of public authority. Articles that by their nature are intended to survive — ownership of data, confidentiality, limitation of liability, governing law — remain in force after the agreement ends.

The agreement is governed by the laws of Québec (Canada). Any dispute falls under the exclusive jurisdiction of the courts of the judicial district of Montréal, after an attempt at amicable settlement lasting at least sixty (60) days.

These terms are drafted in French; any translation is provided for convenience only and, in case of discrepancy, the French version prevails.

Qota is an application open to any organization, with features specialized for the needs of CSN-affiliated unions. The names and marks of union organizations that may appear on our website or within the service — in particular “CSN”, “federation” and “central council” — are used purely descriptively, to identify the audience served and the accounting realities supported. They remain the property of their respective owners, and their use implies no affiliation, partnership or approval.

An organization that decides to use Qota does so of its own accord, like any other client: that decision creates no institutional link between it and Metrrik, and does not make Metrrik its agent.

Qota calculates per capita remittances from the tiers, rates, periods, employers and dues that you have entered or configured, and produces the corresponding report. That is the full extent of its role.

Qota does not set per capita rates, does not validate them, does not certify them, collects and holds no funds in that respect, and makes no remittance to any organization whatsoever. Determining the applicable rate, the calculation base, the schedule of periods, exemptions and due dates flows from your constitution, your by-laws and the decisions of your organizations — never from Qota.

It is up to you to verify, with your federation, your central council and the CSN, the rates and terms that apply to you, as well as the accuracy of any amount calculated by the service before using or remitting it.

The service allows a client organization — a federation, a central council or a confederation, for instance — to publish its per capita lines and rates, versioned and dated, which its affiliated unions may then pull into their own workspace.

In that context, Metrrik is merely a technical intermediary. The publishing organization is solely responsible for the accuracy, completeness, currency and effective date of what it publishes. The union that pulls a published line remains responsible for verifying that it matches what its organization requires of it. The service keeps a history of published versions and of the date each one applied; that history describes what was published within the service, and is not an attestation of the rate actually owed.

An organization publishing its rates within Qota is not thereby associated with Metrrik, does not bind Metrrik towards its affiliates, and does not make Metrrik responsible for the published content or for the relationship between the organization and its affiliates.

Metrrik does not warrant that the amounts, reports or due dates produced by the service correspond to what is actually owed by you. In particular, Metrrik disclaims all liability for: any difference between a rate used in the service and the rate actually applicable; an outdated, mistyped, mispublished or mispulled rate; an incomplete, late or omitted remittance; an exemption wrongly applied or wrongly omitted; and any resulting penalty, interest, additional contribution or statutory sanction.

The service issues no contractual due-date reminder: notifications and dashboards are conveniences, not formal notices, and their absence or non-receipt relieves you of no obligation.

Metrrik holds, transfers and remits no funds on behalf of its clients. The service executes no transfer, issues no electronic payment, and is neither a financial institution, nor a money services business, nor a payment service provider. The payments you record in Qota are accounting entries documenting movements you carried out yourself, through your own banking channels.

The only amount collected by Metrrik is the subscription fee, charged through a specialized payment provider; Metrrik stores no card number.

Application data is hosted in Canada, encrypted at rest (AES-256) and in transit (TLS 1.3). Qota complies with Quebec’s Law 25 and PIPEDA.

You have the rights of access, rectification, erasure and portability, handled within thirty (30) days — write to confidentialite@qota.ca. Retention periods and the categories of subprocessors are set out in the Privacy Policy.

The personal information you put into Qota — about your members, your officers, your suppliers — is yours: you are responsible for it under Law 25, you determine the purposes of its processing, and you answer for the lawfulness of its collection.

Metrrik acts towards you as a service provider: we process that information solely on your instructions and to provide the service, without using it for any other purpose. These terms, together with the Privacy Policy, serve as the written mandate required by Law 25; we reasonably assist you in responding to requests from the individuals concerned and inform you without delay of any confidentiality incident affecting your data.

Application data — your entries, your reports, your attachments and the information about your members — is hosted in the Canadian region of our cloud infrastructure provider.

We rely on a small number of subprocessors for ancillary functions: application hosting and delivery, transactional email, subscription collection, and operational tooling. Some of them may process limited data — an email address, the content of a notice, billing information — outside Quebec. We select them for their level of protection, bind them contractually and limit what is transmitted to them to what is strictly necessary.

The current, named list of our subprocessors, with their function and country of processing, is available on request at legal@qota.ca.

By default, our staff has no access to the content of your workspace: the platform administration tools expose only aggregated operational data, never your entries or your members.

Support access to the content of your workspace is possible only with the explicit prior consent of the Owner, for a limited duration and a specific reason, and every such access is logged in your audit trail.

Your data is kept for as long as necessary to provide the service. Deletion of a workspace is requested by the Owner, followed by a retention period during which the workspace is archived and recoverable, then by a final and irreversible purge. Certain fiscal-year archiving features may also remove older data from the active service, after export.

The Qota website uses a limited number of cookies, necessary for its operation and that of the service. No advertising cookie, no social network tracker and no browser fingerprint is set by Metrrik or its subprocessors. Our site audience measurement is anonymous and sets no cookie.

On your first visit, a banner lets you accept or refuse preference cookies. Strictly necessary cookies are set without prior consent, in accordance with Law 25. As our audience measurement is anonymous and cookie-free, it does not require consent.

You can configure your browser at any time to refuse all cookies. Disabling strictly necessary cookies will, however, make authentication to the service impossible.

Metrrik, a business based in Montréal (Québec), Canada, publishes and operates the Qota service. Qota is a product of Metrrik. For any correspondence: legal@qota.ca.

The Qota application and its clients’ data are hosted in the Canadian region of our cloud infrastructure provider. Certain ancillary functions — transactional email, subscription collection — rely on providers that may process limited data outside Quebec (article 3.3).

The “Qota” and “Metrrik” marks, together with all application code, editorial content and graphic elements published on qota.ca and within the application, are protected by copyright — any reproduction, even partial, requires prior written authorization. Your subscription grants you a right to use the service, not a right in the software.

The names, acronyms and logos of union organizations — including “CSN”, federations and central councils — remain the property of their owners. Their mention in our materials is descriptive and implies no affiliation, partnership or approval (section 02).

Typeface: Readex Pro, under the SIL Open Font License 1.1. Iconography: Lucide, under the ISC license. Hosting: cloud infrastructure in a Canadian region. Site audience measurement: anonymous and cookie-free.

For any request related to these terms, to report disputed content, or to exercise your rights: legal@qota.ca. For urgent reports related to platform security: securite@qota.ca.